Who We Are
Trent Valley Literacy Association (TVLA) is a non profit organization in the business of helping adults gain skills since 1978. We are volunteer based and offer one-to-one tutoring and small group learning to support adults in developing their reading, writing and computer literacy skills. TVLA aims tro serve adults who may need help with employment or education skills or skills needed to participate in the community.
TVLA has a small, extremely dedicated staff with the goal of helping adults reach their potential. The environment at TVLA has been described as friendly, relaxed and confidential. The adults that attend TVLA say more than anything TVLA has boosted their confidence. When someone gains confidence learning increases significantly.
We receive funding from the Ministry of Labour, Training and Skills Development (MLTSD) for the majority of our programs and rely heavily on the United Way of Peterborough and District and fundraising for support.
To the private donors within the community, we thank you for supporting our agency. Without this support, we would be unable to provide the most current resources available.
TVLA is a non-profit agency formed to help adults in Peterborough city and county to acquire the literacy, numeracy and computer skills needed to live and work successfully in the community.
Customer Service Charter
- Ensure that all programs and services of our literacy agency are offered using a learner-centered model of delivery.
- Offer an outcomes-based, flexible, supportive and respectful learning environment based on adult learning principles.
- Provide quality instruction by skilled instructors and tutors who deliver effective programming that meets the needs, motivations and goals of learners.
- Offer literacy instruction to learners in a variety of formats and utilize the one(s) that best meet their individual needs and goals.
- Ensure that students have the opportunity for direct input into how we deliver our services.
- Work hard to address the barriers to learning faced by adult students.
- Provide a safe learning environment – free from risk, harm and harassment for students, staff and volunteers as per the Ontario Occupational Health & Safety Act.