Employability Skills

Notebook

Customer Service and Point of Sale

2 Week Course (Tues, Wed and Thurs)

Offered in person

This training will give you an overview of customer service and the essential skills required for employment as a retail sales associate or call centre environment. Content will include:

  • Skills for Success
  • Workplace Expectations
  • Working in Sales
  • Communication Skills / Soft Skills
  • Dealing with Customers

 

This training will give you an overview of point of sale and the essential skills required for employment as a cashier. Content will include:

  • Essential skills for a cashier
  • Store policies and procedures
  • Cash handling
  • Retail Math
  • Operating a POS System
  • Putting your skills into practice

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