Customer Service and Point of Sale
2 Week Course (Tues, Wed and Thurs)
This training will give you an overview of customer service and the essential skills required for employment as a retail sales associate or call centre environment. Content will include:
- Skills for Success
- Workplace Expectations
- Working in Sales
- Communication Skills / Soft Skills
- Dealing with Customers
This training will give you an overview of point of sale and the essential skills required for employment as a cashier. Content will include:
- Essential skills for a cashier
- Store policies and procedures
- Cash handling
- Retail Math
- Operating a POS System
- Putting your skills into practice
